Introduction

UG Shipping (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.

Information We Collect

We may collect the following types of information:

• Personal Information:
  • Name, email address, phone number, and shipping address when you place an order or register an account.
  • Payment details when processing transactions.
• Non-Personal Information:
  • Log data such as your IP address, browser type, and operating system.
  • Cookies and similar tracking technologies to enhance website performance.
• Communication Data:
  • Messages sent to our support team or submitted through contact forms.

How We Use Your Information

Your personal information is used for:

• Service Delivery:
  • Processing and delivering your shipments.
  • Providing customer support and managing your account.
• Communication:
  • Sending order confirmations, updates, and promotional offers.
• Compliance and Security:
  • Ensuring compliance with legal obligations and protecting against fraud.

Data Sharing

We do not sell, trade, or rent your personal information. However, we may share information with third parties in the following scenarios:

• Service Providers:
  • Trusted partners who assist in logistics, payment processing, and IT services.
• Legal Requirements:
  • When required by law or to protect our legal rights.
• Business Transfers:
  • In the event of a merger, acquisition, or sale of our business.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is completely secure. We encourage you to use caution when sharing personal information online.

Your Rights

You have the right to:

• Access and update your personal information.
• Request deletion of your data, subject to legal obligations.
• Opt out of marketing communications by contacting us.

Cookies and Tracking

Our website uses cookies to improve user experience. You can manage your cookie preferences through your browser settings.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: info@ugdelivery.net
Phone: +961 76 648 591

Last Updated: Dec 6th 2024

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This Privacy Policy complies with Lebanese laws for delivery services and worldwide data protection standards.